Bugs in our own software (website, dashboard, Kowalski, the plugin/modpack installer, invoices, support links) go into a ticket with category Technical issue. What helps:
- Where: the page or panel tab, and the browser (Chrome on Windows, Safari on iPhone ...).
- Steps: what you clicked, in order, until it broke.
- What you saw: the error text or a screenshot. For Kowalski, the exact question and its answer.
- When: date and time, so we can find it in the logs.
We reply with what we found and fix real bugs quickly. The whole platform is built and run by the same people who read the ticket. If the bug cost you something (days, credits), say so.
Security issues (you found a way to access something you should not): tell us the same way, before telling anyone else. We take those seriously and say thank you properly.