Open penguhost.com/tickets, pick a category, paste this and fill it in:
Server: <name or node1.penguhost.com:port>
Game / version: <e.g. Paper 1.21.1, Rust with Oxide>
What I expected:
What happens instead (exact error text):
When it started / what changed right before:
What I already tried:
Attached: latest.log / crash report / screenshotCategories
- Server problem: crashes, lag, plugins, anything on the server.
- Billing: payments, invoices, refunds, upgrades.
- Account: login, e-mail, 2FA, password.
- Technical issue: website or panel bugs.
- Migration: moving from another host (free).
- Sponsorship: applying for a sponsored server.
- General: everything else.
Attachments
Drag files into the message or paste a screenshot (up to 5 files, 10 MB each: images, logs, text, zip, PDF). Bigger images are compressed automatically and marked as "compressed". A latest.log beats a description of it.
One issue per ticket
Two problems, two tickets. They get solved faster and you can close one when it is done.