Prices on the website are net. VAT is only added when real money comes in:
- Top-up: the amount plus the VAT of your country. In Germany, €20 of credit costs €23.80.
- Card or PayPal at checkout: the part you pay externally plus VAT. The checkout shows To pay now: ... incl. VAT before you pay.
- From your balance: servers, renewals, upgrades and AI credits paid from the balance add no VAT. You already paid it when topping up.
Which rate?
The rate of the country in your billing address: Germany 19 %, Austria 20 %, Netherlands 21 % and so on. Outside the EU no EU VAT is charged. Set or confirm your country under Dashboard → Account Settings → Billing address, or directly in the checkout next to Your country. Without a country we use Germany.
Business customers
EU businesses enter their VAT ID under Account Settings → Billing address. We check it with the EU's VIES service. With a valid ID from the same country as your billing address, no VAT is charged (reverse charge) and your invoices show your VAT ID and the reverse charge note. If VIES is unavailable, save the address again later.
Invoices
Top-ups and direct payments get an invoice with net amount, VAT rate and country, and total. Purchases paid from the balance get a receipt. You find both under Billing in the dashboard, see payment methods and invoices.